excite for web servers found documents about: (Query-By-Example) - higher confidence, - lower confidence; click icons to find similar documents 100% DST Systems Summary: DST is the largest record-keeping service provider to the financial services industry. 89% Why workflow users need BPR tools Summary: Why workflow users need BPR tools. Workflow vendors have for so long wrapped their software in the lingo of business process re-engineering that BPR and workflow software seem to be one and the same. Workflow users need these bridges if they want to translate task automation into business process improvement. Workflow software is an implementation technology, concerned with process automation... 88% Voice of the future Interactive voice respons... Summary: Interactive voice response. Many of the callers need basic information about their accounts, such as "when is my next payment due?" Most of those requests can be handled by the customers themselves, without an operator, using an innovative approach to information management. Information Management Consultants (IMC, McLean, VA) and Voicetek (Chelmsford, MA) worked together on an interactive voice... 82% Convergence at work Summary: For instance, when a customer service rep calls up a file, a Visual Basic program takes the account number from the workflow and makes a connection to the customer service system, linking to the account and describing the document. "That's good fill-in work for us," Glister says. If the estimated waiting time for incoming callers to talk to a customer service representative is one minute, the... 82% With service in mind, a new vendor emerges Summary: With service in mind, a new vendor emerges. The total value of the transaction is approximately $80 million. ViewStar is calling off its impending IPO and will become DSI's Enterprise Applications Group. It expects to generate $110 million in 1996. Lest you assume call centers are all about voice calls, think again. 82% IW World Class Solutions Summary: It's a valuable synergy of need,. Bank officials were so amazed when the project was finished in just two weeks that they decided to create a full-scale application for employee personnel records. Both projects use ImageBASIC from Diamond Head. Employees were justifiably excited when they learned that 10,000 documents could be stored on one CD. It took about two weeks for approval. 82% Vendors to visit at Imaging Expo '96 Summary: com.com/scanners. Available in 21-in. Microsystems Technology. and 21-in. 81% IW Special Report From The Channel Summary: The users just don't know what they need." "I don't know of any vendor that does that well," he comments. Just as vendors are obliged to educate their resellers, so too are those resellers responsible for educating their users, the experts declare. * "Distributors are not set up to support software, and they end up in the middle between you and the vendor," says Johnson. Johnson believes good... 80% Internet imaging--an incipient art Summary: Internet imaging--an incipient art. ActiveX is Microsoft's new development tool for writing applications in Visual Basic. They have to be ActiveX-compliant, but many applications are or will be. At ImagingExpo there was more talk about Internet imaging than actual products being demonstrated. It uses Microsoft's Internet Explorer (IE) to store and retrieve documents through the Internet. 78% Alabama, Georgia, Maryland, Colorado Imaging Solutions Summary: Each server has a 26-GB RAID subsystem and 160 MB RAM. Records for educators already holding certification are on microfilm. The workstations all have 24 MB of RAM. There also have been reductions in the cost of temporary staff and office space. Collins grows, so will its document. 76% Swept Away Summary: What features are installed versus released? This is very different from document management and control of existing documents. That's the market landscape; how do the players fit in? The Web version of the product is named Accellera, which allows for access to the document repository over the Web. Interleaf fits where the documents are complex and business critical. 75% Documation hits Santa Clara... Summary: Documation hits Santa Clara. The focus of the event is on managing content and compound documents on the Internet, intranets and other networked environments. An "Annual State of the Document Management Industry" will follow Negroponte's address. Moderated by Gilbane, this session will emphasize the role of document management in corporate intranets. NovaManage is an open system that works with... 75% FileNet and Anacomp's concerto in the key of Windows-NT Summary: FileNet and Anacomp's concerto in the key of Windows-NT. (Friday, January 24, 1997, 8:28 am) A multi-year product and marketing relationship between FileNet (Costa Mesa, CA, http://www.filenet.anacomp) will provide Windows NT-based software applications for integrated information delivery. A new suite of document management and workflow software from FileNet serves as the platform for vertical... 75% New products take center stage at ImagingExpo'9 Summary: Imaging World, September 25th, 1996 New products take. New 32-bit forms solution debuts. A new suite of information management applications will be debuted at ImagingExpo by Microsystems Technology Inc. The four software products include OCR for Forms 3.0, IDR for Reports 1.0, Information Xchange 1.0 and Information Broker 1.0. With the suite, users can extract information from forms, access... 75% EDMS technology is becoming a central theme in... Summary: ... lending operations EDMS applications. operations EDMS applications. ... cash management EDMS applications. ... item processing EDMS applications. all items archive. 75% The maturation of recognition technology How ... Summary: How OCR evolved and how the Web is changing source documentation. Some areas of OCR are more mature than others. Machine-print OCR on clean documents is fairly mature. OCR increases productivity and automates office processes. The Web and intranet are slowly changing the source of documents. 75% EDMPDM: An IW Summary: EDM--engineering document management--refers to managing all the documents and data used by engineers, while PDM--product data management, a newer manifestation--encompasses product-related data that originates with the engineer and makes links to other industrial systems. In mechanical engineering, for instance, where product data management is an essential part of the engineering database,... 74% Making sense of a document- and data-based world Summary: Users typically need access to disparate documents and data. Some processes are document-intensive and only have secondary requirements for data. Some processes are data-intensive and only have an occasional need for documents. How does one make sense of the disparate world of data and documents? There are many other process rules that EDMS technology can potentially disrupt. 74% ActiveX explained Summary: Microsoft development environment hopes. Actually, ActiveX isn't just one thing. It is a set of open technologies that include client, server, tools and applications. And, according to Microsoft, it embraces all popular Internet standards, languages and platforms. Using ActiveX technology, Microsoft is integrating the HTTP protocol into its Microsoft Internet Information Server for Windows NT... 74% How imaging is changing remittance and check processing Summary: . Trends in remittance and check processing. Better customer service. Trends in check processing. The same trends apply to check processing as remittance processing. Convergence of corporate and retail services.
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